Are you experiencing issues using the Virgin Media app on your device? Here, we have explained how to fix the Virgin Media app not working.
To make your experience smoother and easier, the Virgin Mobile app and Virgin Media app have joined forces to become the all-in-one My Virgin Media app. Now, customers can manage all their accounts – for broadband, TV, home phone and mobile – all in one place wherever and whenever they like.
However, some users are currently having issues using the Virgin Media app. For some, the Virgin Media app is not working, while it is not loading correctly for others. Whatever the case may be, we have got you covered.
Below, we have explained why the Virgin Media app is not working and how to fix it.
Why is the Virgin Media App Not Working?
Virgin Media app not working for you could be for some reasons. These include technical issues in the app or the server is down.
Also, you may have your network connection turned off, or your device is running on the low data mode. Otherwise, you might have cache issues, or your network has been limited.
These issues can be fixed by updating the app from your Google Play Store or App Store, clearing the app cache, or switching to a different network.
How to Fix “Virgin Media App Not Working”?
1. Switch your network
You may have issues loading the Virgin Media app if you have an unstable network or slow internet access. If you have good internet access and the app refuses to work, it could be that your network has been limited.
In this case, you will need to switch to a different network. If you are on mobile data, you may consider changing to a Wi-Fi network and vice-versa.
Also, you can set your phone in airplane mode and then remove it. This will let you connect with a new server.
2. Clear your app cache
You can clear the app cache to fix the Virgin Media app not working. Cache issues usually prevent apps from functioning well.
You can clear the Virgin Media app cache on Android from your Settings. Go to App Management, locate and choose the Virgin Media App. Select the clear cache option, and the Virgin Media App cache is freed.
Launch your Settings app and visit the General tab to clear your iPhone’s Virgin Media app cache. Under this, choose Virgin Media and then the iPhone Storage. Finally, select the delete option and reinstall the Virgin Media app.
3. Disable your VPN
If you are connected to a VPN service, kindly disable them before using the Virgin Media app. VPN connection could prevent the Virgin Media app from working.
Try disabling your VPN connection to fix this issue, then use the Virgin Media app again.
4. Remove and reinstall the app
To fix the Virgin Media app not working, you can remove and reinstall the Virgin Media app to clear the app cache and install the updated version. You can remove the app from the Google Play Store or App Store or your device settings.
Reinstalling Virgin Media also helps the app to start running afresh.
5. Update the app
If you haven’t updated the Virgin Media app in a while, your device might be running on an unsupported version. Hence, the reason you have issues using the app.
To fix the Virgin Media app not working, you need to update the Virgin Media app to the most recent version. To do that, visit the Google Play Store if you use an Android device or App Store for iOS.
Updating the Virgin Media app will help you fix bugs and glitches that may be introduced in the previous version if the update is meant for bug fixes and performance improvements.
6. Ensure the app is compatible
The Virgin Media app could be incompatible with your device. In this case, you will have issues using the app.
If the Virgin Media app is not working correctly, check that it is compatible with your phone. If you find out your device is incompatible, try using the app on a different phone, and the problem will be fixed.
7. Ensure your date & time settings are correct
The Virgin Media app not working may be a result of incorrect date & time settings on your device. Ensure that the date & time on your device are synced and correct.
Afterwards, you can try to load the Virgin Media app again and see if it works.
8. Restart your device
Restarting your mobile phone could be the solution you need to fix the Virgin Media app issue. Restart your device, then start the app again. It should be running perfectly now.
9. Wait for a while
Sometimes, the Virgin Media app not working might be a technical error, or the server is down. In this case, you can only wait till the technical team resolve the issue.
In many cases, the Virgin Media team are already aware of the situation and must be working to ensure the problem is resolved. Hence, there is nothing you can do than to wait.
The Virgin Media mobile app could not work due to various factors. To fix the issue, kindly follow the solutions provided on this page. However, if there is a technical issue or the server is down, you will have to wait for the support team to fix it.
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