Are you experiencing issues using the Xfinity app on your device? Here, we have explained how to fix the Xfinity app not working.
The Xfinity app lets you manage your Xfinity experience. You can access all services online using the mobile app without any interruption.
However, some users are currently having issues using the Xfinity app. For some, the Xfinity app is not working, while it is not loading correctly for others. Whatever the case may be, we have got you covered.
Below, we have explained why the Xfinity app is not working and how to fix it.
Why is the Xfinity App Not Working?
Xfinity app not working for you could be for some reason. These include technical issues in the app or the server is down.
Also, you may have your network connection turned off, or your device is running on low data mode. Otherwise, you might have cache issues, or your network has been limited.
These issues can be fixed by updating the app from your Google Play Store or App Store, clearing the app cache, or switching to a different network.
How to Fix Xfinity App Not Working?
1. Switch your network
You may have issues loading the Xfinity app if you have an unstable network or slow internet access. If you have good internet access and the app refuses to work, it could be that your network has been limited.
In this case, you will need to switch to a different network. If you are on mobile data, you may consider changing to a Wi-Fi network and vice-versa.
Also, you can set your phone in airplane mode and then remove it. This will let you connect with a new server.
2. Clear your app cache
You can clear the app cache to fix the Xfinity app not working. Cache issues usually prevent apps from functioning well.
You can clear the Xfinity app cache on Android from your Settings. Go to App Management, locate and choose the Xfinity App. Select the clear cache option, and the Xfinity App cache is freed.
Launch your Settings app and visit the General tab to clear your iPhone’s Xfinity app cache. Under this, choose Xfinity and then iPhone Storage. Finally, select the delete option and reinstall the Xfinity app.
3. Disable your VPN
If you are connected to a VPN service, kindly disable them before using the Xfinity app. VPN connection could prevent the Xfinity app from working.
Try disabling your VPN connection to fix this issue, then use the Xfinity app again.
4. Disable Battery Saver Mode
The power-saving mode or battery saver in some devices affects how a device and its apps perform. When enabled, some functions and features will not work. This could be the reason why Xfinity Not Working.
To fix Xfinity Not Working, disable your device’s battery saver or power savings.
5. Remove and reinstall the app
To fix the Xfinity app not working, you can remove and reinstall the Xfinity app to clear the app cache and install the updated version. You can remove the app from the Google Play Store or App Store or your device settings.
Reinstalling Xfinity also helps the app to start running afresh.
6. Update the app
If you haven’t updated the Xfinity app in a while, your device might be running on an unsupported version. Hence, the reason you have issues using the app.
To fix the Xfinity app not working, you need to update the Xfinity app to the most recent version. To do that, visit the Google Play Store if you use an Android device or App Store for iOS.
Updating the Xfinity app will help you fix bugs and glitches that may be introduced in the previous version if the update is meant for bug fixes and performance improvements.
7. Ensure the app is compatible
The Xfinity app could be incompatible with your device. In this case, you will have issues using the app.
If the Xfinity app is not working correctly, check that it is compatible with your phone. If you find out your device is incompatible, try using the app on a different phone, and the problem will be fixed.
8. Ensure your date & time settings are correct
The Xfinity app not working may be a result of incorrect date & time settings on your device. Ensure that the date & time on your device are synced and correct.
Afterwards, you can try to load the Xfinity app again and see if it works.
9. Restart your device
Restarting your mobile phone could be the solution you need to fix the Xfinity app issue. Restart your device, then start the app again. It should be running perfectly now.
10. Contact the Support Team
If none of the solutions above works, and you keep getting the error, you can request the Support team’s help.
You need to wait for the Support team to resolve your issue.
11. Wait for a while
Sometimes, the Xfinity app not working might be a technical error, or the server is down. In this case, you can only wait till the technical team resolve the issue.
In many cases, the Xfinity team are already aware of the situation and must be working to ensure the problem is resolved. Hence, there is nothing you can do than wait.
The Xfinity app could not work due to various factors. To fix the issue, kindly follow the solutions provided on this page. However, if there is a technical issue or the server is down, you will have to wait for the support team to fix it.
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